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Privacy Policy

Last updated: May 2026

ReplyPilot (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We may collect:

  • Account information such as name, email address, and billing details
  • Store and website data connected to ReplyPilot
  • Customer conversations and chat history
  • Usage data, analytics, and device information
  • Information submitted through forms or support requests

2. How We Use Information

We use collected information to:

  • Provide and improve ReplyPilot services
  • Process subscriptions and payments
  • Deliver AI-powered customer support features
  • Monitor usage limits and platform performance
  • Provide customer support and communicate updates

3. AI & Conversations

Customer conversations may be processed by AI systems to generate responses and improve service functionality. Users are responsible for reviewing AI-generated replies before relying on them.

4. Payments

Payments are securely processed by third-party payment providers. ReplyPilot does not store full payment card information.

5. Data Sharing

We do not sell personal information. We may share data with trusted service providers necessary to operate the platform, including hosting, analytics, and payment services.

6. Data Security

We use reasonable security measures to protect information, but no method of transmission or storage is completely secure.

7. Data Retention

We retain information as long as necessary to provide services, comply with legal obligations, and resolve disputes.

8. Your Rights

Depending on your location, you may have rights to access, update, or delete your personal information.

9. Cookies & Analytics

ReplyPilot may use cookies and similar technologies to improve user experience, analyze traffic, and maintain platform functionality.

10. Third-Party Services

Our platform may integrate with third-party services such as ecommerce platforms, analytics tools, and payment providers. Their privacy practices are governed by their own policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the service after updates means you accept the revised policy.