Terms of Service

1. Service

ReplyPilot provides AI-powered customer support tools for online stores, including chat assistance, lead capture, analytics, and conversation management.

2. Accounts

You are responsible for maintaining the security of your account and any activity that occurs under it. You must provide accurate information when creating an account.

3. Subscriptions & Billing

Paid plans are billed monthly unless otherwise stated. Subscription fees are non-refundable except where required by law. We may change pricing with reasonable notice.

4. Usage Limits

Plans may include limits on conversations, stores, or features. Exceeding limits may restrict access until the next billing cycle or require a plan upgrade.

5. Acceptable Use

You agree not to:

• Use ReplyPilot for illegal activities
• Upload harmful or malicious content
• Attempt to disrupt or abuse the platform
• Use the service to spam or mislead users

We reserve the right to suspend accounts violating these rules.

6. AI Responses

ReplyPilot uses artificial intelligence to generate responses. AI-generated content may not always be accurate, complete, or appropriate. Users are responsible for reviewing and monitoring responses.

7. Data & Privacy

We collect and process data necessary to provide the service. By using ReplyPilot, you agree to our Privacy Policy.

8. Intellectual Property

All software, branding, and platform content related to ReplyPilot remain the property of ReplyPilot and its licensors.

9. Service Availability

We aim to provide reliable service but do not guarantee uninterrupted availability. Features may change, improve, or be removed over time.

10. Limitation of Liability

ReplyPilot is provided “as is” without warranties of any kind. To the maximum extent permitted by law, ReplyPilot is not liable for indirect, incidental, or consequential damages resulting from use of the service.

11. Termination

You may stop using the service at any time. We may suspend or terminate accounts that violate these terms or misuse the platform.

12. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the service after updates means you accept the revised terms.